Differences

This shows you the differences between two versions of the page.

--- shared:ecommerce_order_status [2022/02/24 18:27] – created ggmei
+++ shared:ecommerce_order_status [2024/01/30 00:03] (current) – ggmei
@@ Line 1: / Line 1: @@
 ====== Ecommerce order status ======
+{{:shared:kk_order_lifecycle.png?1000|}}
+Source [[https://lucid.app/lucidchart/aae29ad7-9ea5-4076-995d-54f6a23568cc/edit?invitationId=inv_47a458d7-3502-414e-a9f1-bd6afd4adccc&page=m-5o7ONTd-nK#|here]]
 The order statuses are:
@@ Line 5: / Line 10: @@
 ^ Label ^ Code ^ Set ^ Meaning ^
 | Waiting for Payment | 4 | auto | Automatically set when an order is entered but not paid, either because of issues with the payment system, or because the payment method was set to bank transfer, which requires manual control |
-| Payment Declined | 6 | :?: | not sure |
+| Payment Declined | 6 | auto | (Not used. It needs specific implementation.) It can be set automatically when the online payment fails. |
-| Suspended | 7 | manual | An order may be set as suspended when for example there's an issue the customer service is dealing with |
+| On Hold | 7 | manual | An order may be set as suspended when for example there's an issue the customer service is dealing with |
-| Payed | 8 | auto/manual | Payment received. When the payment is online (e.g. credit card) this is set automatically. If the payment is made later, this has to be set manually |
+| Paid | 8 | auto/manual | Payment received. When the payment is online (e.g. credit card) this is set automatically. If the payment is made later, this has to be set manually |
-| Processing | 2 | manual | The order is being prepared for shipping |
+| Processing | 2 | manual | Can be used by the company when the order is being prepared for shipping |
-| Delivered | 3 | manual | The order has been delivered. This is the last status. |
+| Shipped | 3 | manual | Can be used by the company when the order has been delivered. This is the last status. |
-| Canceled | 9 | :?: | not sure |
+| Cancelled | 9 | manual | Can be used by the company to keep track of the canceled orders, without deleting them. Usually users can delete unpaid orders by themselves. Alternatively, we can set this state instead of deleting the orders.|
 The company can edit the order status from the orders page in Konakart (Orders > Choose one > click Edit > scroll down):